Customer Service

Shipping & Delivery
All orders will be processed within 2 days.  Once processed please allow 3-7 days for delivery using the standard, free shipping rate.  2-day delivery will have orders delivered 2 days from the time the order is processed.  All orders that are placed after 5pm PST will be processed the following day which may result in recieving your product 3 days after the order is placed even when using the 2 day shipping method.
Free shipping is offered for orders over $50.
Privacy & Security
All information Banshee Bungee receives from customers will not be shared, sold, or distributed to any outside sources.  All the information we collect is used for order processing and shipping as well as customer service if needed.
Returns & Replacements
Orders may be returned and refunded within 30 days if it is brand new and has never been used.  The customer will be responsible for any and all shipping fees necessary for the return.  
If your bungee breaks within 30 days of shipment delivery, it will be eligible for a free exchange of the same bungee with proof of purchase.  We will first ask for a photo of the issue that can be sent to web@bansheebungee.com with the proof of purchase.